Terms and conditions

1. About these terms

Bath Charity Hub is a platform that lets charities in Bath publish events and sell tickets. When you buy a ticket, your contract for the event is with the charity running it. We provide the platform and process payments on the charity's behalf through Stripe.

2. Buying tickets

• Prices are shown in pounds sterling and include any platform fee shown at checkout.
• Your order is confirmed once payment succeeds and you receive a confirmation email with your tickets.
• Each ticket has a unique QR code and can be used once. Keep it safe and don't share it.
• Ticket sales close at the cut-off time set by the charity, or when the event sells out.

3. Refunds and cancellations

• If a charity cancels an event, you'll receive a full refund to your original payment method.
• Other refund requests are at the charity's discretion. Contact them using the details on the event page.

4. Charities using the platform

• Charities must provide accurate information, including a valid registered charity number where applicable.
• Charities are responsible for running their events safely and lawfully, including venue access, licences and insurance.
• Ticket revenue is paid to the charity's connected Stripe account, minus Stripe's fees and any platform fee.
• We may remove events or accounts that break these terms or the law.

5. Liability

We aren't responsible for the events themselves. Nothing in these terms limits your statutory rights as a consumer.

6. Contact

Questions? Contact us. These terms are governed by the laws of England and Wales.